3.1 Our service. We provide diagnostic health scans and screening services. All our services are completed by trained and registered medical professionals specialising in ultrasound. They may be radiographers, midwives or doctors (in these terms & conditions referred to as sonographers). With your consent, we will carry out a scan or screening as requested. The primary purpose of the service is to check the health and well-being of yourself or fetus if you are pregnant.

• Pregnancy scans will check the size of your baby, check for multiple fetuses, detect anomalies, show the position of the fetus and the placenta.

• NIPT blood test will detect anomalies in fetal DNA. 

• General health scans will check your organs and detect anomalies.

• General health screenings and blood tests will detect anomalies in your DNA. 

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3.2 Information we require in order to provide the services. We will need certain information from you in order to provide the services (for example, hospital notes and pregnancy history). If you do not provide us with this information or provide incorrect or incomplete information, we may either end the contract or charge you a reasonable sum for the additional work undertaken to obtain the correct information. We will not be responsible for any delays in supplying the services if you do not provide the information.

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3.3 Our method. This will depend on the service you have requested:

• Pregnancy scans: We aim to complete your scan abdominally, but if you have ordered an ‘Early AssureScan’ (6 weeks to 12 weeks) we may need to undertake an internal (Trans Vaginal) scan. Our sonographer will discuss this with you beforehand. We ensure dignity and provide a trained female chaperone during all scans. You can choose not to have an internal scan; however if you do, you accept that we may not be able to provide you with conclusive information.

• NIPT: This includes a pregnancy scan as above. Further, a trained phlebotomist will draw blood from your arm.

• General health scans: these may be abdominal on trans vaginal if required.

• General health screenings and blood tests: a trained health care professional will draw blood from your arm or carry out a mouth swab depending on the service requested.

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3.4 What you will receive following the appointment. After the appointment is complete (and if we have received payment in full for the services provided), you will receive a scan report or a well-being report (Report) depending on which service you have purchased. The Report will belong to you, but we retain copyright of any images that we take. For screenings and blood tests you will also receive a results report following processing by labs, this may take up to 15 working days depending on the test requested. The results will form part of your Report.

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3.5 Further care and treatment. If our sonographer believes that there is any area of your health or your baby’s development that needs to be brought to your attention, they will discuss their findings openly with you. In these circumstances we may offer you expectant management treatment at our clinic, or refer you to your NHS care provider for ongoing treatment. We will, with your permission, send a copy of the Report to your NHS care provider. It is your responsibility to ensure that you then consult with your NHS care provider.

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3.6 Scope of our services. By placing an order with us, you are confirming that you understand and accept the following. We do not have access to your full medical history and therefore cannot provide medical advice relating to any diagnosis or advise you on any diagnostic results not completed by us.

• Pregnancy: The Report is a diagnostic overview of your pregnancy and can be completed at a gestation different from NHS routine screening scans. The detection rate of abnormalities may vary depending on your gestation at the time of your scan. Similar and additional antenatal services are available free of charge from the NHS. We strongly recommend that you access all antenatal services made available to you by the NHS. One ultrasound scan is not suitable to be considered as the sole diagnostic assessment of your pregnancy and is not exhaustive to all genetic scenarios. Not all abnormalities are screened for or detectable using ultrasound; a copy of our fetal abnormality policy is available on request in our clinics.

• All other services: The Report is a diagnostic overview of your health and can be completed without a referral. The detection rate of abnormalities may vary depending on the service requested. Similar services are available free of charge from the NHS. One scan or screening is not suitable to be considered as the sole diagnostic assessment of your health condition and is not exhaustive to all genetic scenarios. Not all abnormalities are screened for or detectable using ultrasound, blood tests or screenings.

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3.7 Image of your scan. We will provide you with the best images possible.

• Pregnancy: Your baby’s position during the scan is outside our control. We will seek to identify the sex of your baby if requested, but cannot guarantee the accuracy of the identification. We accept no liability for any incorrect indication of your baby’s sex.

• All other services: There may be factors outside our control that mean image quality is lower.

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3.8 Photography and recording. We do not allow any personal photography or filming to be carried out in clinic.